support

Ticket / Support Bot for Discord

A complete Discord ticket system: users open private support channels, staff claim them, and full transcripts are saved on close — no coding.

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A ticket bot turns Discord into a real support tool. Users click a button, the bot creates a private channel between them and your staff, and on close the entire conversation is saved as a transcript. Discord Bot Creator builds the whole stack — categories, staff roles, claim/close commands, transcript hosting — without a single line of code.

What this template includes

Button-based ticket panel (no slash command needed for users)
Private channels visible only to the user and the @Support role
Categories: bug report, billing, general question, custom
/claim, /close, /add, /remove, /rename slash commands for staff
On close: transcript saved to a private archive channel
Optional satisfaction rating prompt after close

How it works (3 steps)

1
Define your ticket categories
Tell the AI what the categories are (e.g. Bug, Billing, General) and which staff roles handle each.
2
Set up the panel
The bot creates a panel message in your support channel with one button per category.
3
Deploy
Live in seconds. Staff can /claim tickets, /close them, and review transcripts in the archive.

Copy-paste prompt

Drop this into Discord Bot Creator and you'll have a working bot in under 5 minutes. Edit any of it in plain English to fit your server.

Build a Discord ticket bot. Panel in #support with three buttons: 🐛 Bug Report, 💳 Billing, ❓ General. Each opens a private channel between the user and the @Support role under the "Tickets" category, with the user's ticket category in the channel name (e.g. ticket-bug-username). Staff commands: /claim, /close, /add @user, /remove @user. On /close, post the transcript to #ticket-archive and DM the user with a 1–5 star rating prompt.

FAQ

How are transcripts stored?

On /close, the bot exports the full message history (text, attachments, timestamps) as an HTML file and posts it in your archive channel. You can also configure email delivery to staff.

Can users open multiple tickets at once?

By default, no — one open ticket per user, to avoid spam. You can enable multi-ticket mode in the prompt if your use-case needs it.

What happens if a user leaves the server with an open ticket?

The channel auto-closes and the transcript is archived as usual. Staff are pinged so they know the user disappeared mid-conversation.

Does it integrate with external help-desk tools?

Yes — you can ask the AI to forward closed tickets to email, Slack, or a webhook (Zendesk, Linear, HubSpot, etc.).

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